Casino Of Dreams Betting Rules
These Betting Rules set out the terms that apply when placing bets with Casino Of Dreams. They describe eligibility, account obligations, how bets are accepted and settled, and the steps we take to prevent fraud and ensure fair play. Customers should read these rules carefully before wagering.
Casino Of Dreams operates betting services for users who meet the eligibility conditions and accept these rules. If you have questions about any item below, please contact our support team using the address provided at the end of this page.
Eligibility
To place bets with Casino Of Dreams you must meet the following eligibility requirements. Meeting these requirements does not guarantee account approval. All applications remain subject to verification and acceptance.
- Be at least 18 years of age or older. Proof of age may be required before you place or withdraw funds.
- Be located in a jurisdiction where use of our services is permitted. You are responsible for ensuring online betting is lawful where you are located.
- Not be on any self-exclusion list, exclusion order, or otherwise prohibited from gambling by any applicable authority.
- Hold only one account with Casino Of Dreams unless prior written approval has been granted. Multiple accounts may be closed and stakes voided.
- Provide true, accurate and complete information during account registration, and update it whenever changes occur.
Account Requirements
Account holders must maintain accurate personal details and comply with verification steps. Failure to provide requested documentation may restrict account activity or lead to account closure.
- We may require identity verification, proof of address and evidence of payment method ownership as part of our Know Your Customer checks.
- Account security is your responsibility. Do not share your login details. Notify Casino Of Dreams immediately if you suspect unauthorised access.
- Accounts used for money laundering, benefit fraud, or any illicit purpose will be suspended and funds handled according to applicable procedures.
- Account closure requests will be processed in line with our policies. Pending bets and wagering commitments may affect closure timing.
Accepted Bets
Casino Of Dreams accepts bets placed through our website and mobile platforms. By submitting a bet you confirm acceptance of the stake and the terms applicable to the market selected.
- Bets may be placed pre-event or in-play where markets are available. Acceptance is subject to availability of the market and system functionality.
- All bets are accepted at the odds displayed on our platform at the time the bet is matched. We are not responsible for delayed data feeds or temporary display errors.
- When placing multiple selections in a single ticket, each selection must be valid for the combination to pay. Any void selection will generally affect the combination as described in the market rules.
- Any limitations on stake size, bet types or market access are set out on the bet slip or within the market terms. Casino Of Dreams may vary available bet types by market category.
Bet Settlement
Bets are settled according to the outcome of the underlying event and our market rules. The settlement timing will depend on when the official result is confirmed.
General settlement principles
- We settle bets using the official result as recognised by the event organiser or our market rules. Where no official result is available, we will use reliable sources to determine the outcome.
- In-play bets are accepted while market status permits. When a market is suspended or closed, outstanding bets will be settled in accordance with the outcome recorded at market closure.
- Where a result is later amended by the event organiser, Casino Of Dreams reserves the right to re-open settlement and adjust outcomes to reflect the official final result.
Void Bets
Certain circumstances may result in bets being declared void. When a bet is void we will refund the stake, subject to verification.
- Bets may be voided if the event is cancelled, abandoned without result, or postponed beyond the event or market time frame specified in the market rules.
- A bet will be voided where an obvious pricing or acceptance error has occurred, or where a bet was accepted in error due to a system fault.
- Bets placed using bonus funds may be void if the bonus terms are breached. Wagering contributions and bonus eligibility are governed by the Bonus Betting Rules below.
- Notification of voided bets will be provided through your account activity ledger and, where appropriate, by email.
Bonus Betting Rules
Promotions and bonuses offered by Casino Of Dreams are subject to specific terms that complement these Betting Rules. Bonuses are intended to enhance play but come with conditions that must be met.
- Bonuses are subject to eligibility checks and may be restricted to one person, household or IP address unless stated otherwise.
- Wagering requirements, eligible markets and contribution rates will be detailed in the promotion terms. Casino Of Dreams will apply those terms when assessing bonus play and withdrawals.
- Bonuses cannot be used to circumvent verification procedures or as a substitute for required documentation. We may suspend bonus play until verification is complete.
- Abuse of bonus offers, including bonus stacking or behaviour intended to exploit promotional terms, may result in forfeiture of bonus funds and closure of the account.
Technical Errors
Technical faults can affect bet acceptance and settlement. Casino Of Dreams maintains procedures to manage such incidents and to act fairly toward customers.
- Where a technical error leads to incorrect odds or transactional failures, we may cancel affected bets and refund stakes, or correct settlement as appropriate.
- System downtime or connectivity failures that prevent bet placement will not create an obligation on Casino Of Dreams to accept bets that could not be placed.
- We will investigate reported technical issues promptly. Relevant outcomes will be communicated via account messages and platform notices.
Fraud Prevention
Casino Of Dreams employs monitoring and verification processes to detect fraudulent activity. These processes protect customers, the integrity of our markets, and the wider betting ecosystem.
- We may require additional documentation, pause transactions or close accounts where we suspect fraud, money laundering or collusion.
- Payments suspected to be fraudulent will be frozen pending investigation. If fraud is confirmed, funds may be forfeited and accounts closed.
- Casino Of Dreams cooperates with law enforcement and regulatory bodies where required. We will disclose information where required by law or to prevent criminal activity.
Maximum Payouts
Maximum payout provisions may apply to individual markets, promotions or account activity. These limits are designed to manage risk and ensure sustainable operations.
- Where limits apply, they will be displayed in the market terms or promotion rules. If a limit is not displayed, Casino Of Dreams reserves the right to apply limits based on our risk policies.
- Claims in excess of a stated or applied maximum may be reduced to the maximum payable amount. Customers will be notified when such adjustments occur.
- Any dispute about the application of a maximum payout will be handled through our complaints process, details of which are available on the platform.
Responsible Gambling
Casino Of Dreams promotes responsible gambling and provides tools to help customers manage play. Participation is voluntary and intended to be safe and entertaining.
- Customers may set deposit limits, loss limits, wager limits, time limits and use self-exclusion options to control their activity.
- If you believe your gambling is causing harm, you should stop play and consider self-exclusion or support services. For assistance or to request account controls, contact our team at [email protected].
- Our staff may also intervene where behaviour indicates potential harm and may impose temporary restrictions to protect the customer.
Rule Changes
Casino Of Dreams may update these Betting Rules from time to time. Changes will be posted on our platform and will take effect as stated in the revision notice.
- Continued use of our betting services after a change constitutes acceptance of the updated rules. We will endeavour to provide reasonable notice for substantive changes.
- In the event that a change is necessary due to regulatory requirements or to address urgent operational matters, amendments may be applied with immediate effect and communicated thereafter.
- Any questions about these Betting Rules or their application should be directed to our customer support resources available via the platform.
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